Communication Can be Frustrating – Here’s a Tool to Help
Communication with others can be frustrating-don’t you think?
Here is one of the reasons why:
We all have our own comfort zones when it comes to our language and communication, and if others have a different comfort zone, it can often seem as though we are on a “different page”, or in extreme cases, on a “different planet”!!
A large part of my NLP Practitioner courses is spent looking at and analysing the effective use of language and communication. A really fun part of this is what is called chunking. Chunking is the way we organize information in our brains and how we communicate, e.g. big picture or detailed, we all have different levels of chunking and it is also often context specific.
I am often a fairly big picture thinker but then I can get really detailed nearer the deadline for action. If I’m talking to someone who is very detailed at the beginning of a project, I can get a bit frustrated. And I’m sure that if you are detailed, you’d be a bit confused and frustrated by me at times.
In this big old world, we have no control over the type of person we will have to communicate with in our day to day lives, so it is really helpful to learn what to do about mismatching chunk levels and how to utilize them.
If you have a high chunk conversation (big picture), there is much more likely to be agreement with people. If you have a more detailed conversation (low chunk), then there is more likely to be disagreement but there is more opportunity ti solve problems at a detailed level.
Have a watch of the video below and then read the questions that you can use to become more flexible and communicate effectively. Call me if you want to find out more.
Here are some simple questions to use to gain a rapport with someone and to reach an agreement or solve a problem via your communication.
If someone that you are talking to is being very detailed or specific, you can use these questions to chunk up:
- X for what purpose?
- What will X give you?
- What is X and example of?
If you want to find out details or solve a problem, you can chunk down and ask:
- X- what specifically?
- X – when or how specifically?
- What’s an example of X?
For example, is someone is “upset”, you can chunk down by asking “what specifically are you upset by?”
You could also chunk up by asking “What did being upset give you?” and if they say “I defended myself”, you can say “what is the purpose for defending yourself” and they might say “so that I feel safe” and so on.
It’s really interesting and useful.
And if you want to get into rapport with someone, match their chunk size and level of detail or bigger picture thinking.
If you’d like to come on an NLP course to learn more about communication and how you can improve yours, I offer easy monthly payments and a guarantee that you will have fun and learn communication skills with a wide variety of tools. Click here to get in touch.
Please feel free to share – I found out at the weekend that someone got a job as a direct result of watching one of my videos.
That’s my purpose – to make a difference!
Interesting post Dr. Bridget. I love the topic of conversation and chunking and its interesting to think about the different preferences we have. I used to work in a large organisation in which we used a model to identify 4 differences which were related in terms of colour. When starting to work on a project or work with each other it was very normal to tell people what colour you were so that you could understand their ways of working and vice versa. It gave pause to appreciate and understand the different way in which we relate to each other and communicate. These kinds of tests are invaluable in the workplace not only as a psychological tool but as a way of giving thoughtful debate into working methods. I still speak to clients about this regularly. By the way I’m a green so detail focused through and through!
I’ll know when we next meet then!